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  1. Martin with The King of Tickets

    The Business of Fun


    davewakemanSometimes called the King of Tickets for his role in moving the ticketing industry to the Internet, Dave Wakeman leaves no turn stone unturned when exploring where the business of fun is headed. He recently started to publish a series of podcasts covering noteworthy events, technology, and thought leaders driving forward the fundamentals of ticketing. It is an honor for a company like Activity Stream to have our VP of Commercial Activity…

  2. We need help in Copenhagen

    Two open Positions


    hiring2We need to increase the capacity of our commercial outfit in Copenhagen. Located in a top spot in the city, the office is responsible for all client communications throughout the sales process. As a startup, Activity Stream offers a fast-paced environment full of possibilities. Check out a detailed description, only available in Danish but do not despair, we snakker English. You can always send us an email to inquire.

    One is the position of sales/marketing coordinator who is responsible…

  3. Good Customer Experience as a Strategy

    Bill Hogg on Customer Success


    At this year’s Ticketing Professionals Conference, one of the stand-out sessions was the opening keynote from Bill Hogg on organization culture and how to deliver a great customer experience. This was truly music to our ears as great customer experience is one of the many business results enabled by Activity Stream. So we just couldn’t resist asking Bill to sit down with us for an in-depth conversation on one of our…

  4. We’re so Blue

    No lagoon


    news_blueApril_ENThe most popular tourist destination in Iceland, where Activity Stream has an office, is the Blue Lagoon but there is more interesting blue stuff there besides that particular natural disaster and the unbelievably clear blue sky. The nation actually celebrates Blue April as the month is dedicated as an annual awareness-building initiative helping everybody understand autism.

  5. Achieving Customer Engagement Nirvana

    Talking customer moments with Nigel Robbins


    Nigel Robbins picThe accomplishments in commercial development, digital media, and the leisure & entertainment spheres make Nigel Robbins an instant thought-leader on all aspects of bringing extra value to customers. For decades he built revenue and delivered growth in diverse markets like Japan, China, Australia and Europe.

    The successful implementation of a true digital-first strategy for the SSE Arena in Belfast under his helm instantly became, even beyond the world of ticketing, a shining…

  6. Det er mange øksehogg som eika skal felle

    Stavanger Konserthus adds customer moments to the program


    ONSWhen it comes to creating meaningful customer moments for your clients, the above Norwegian proverb really says it all: many small strokes fell great oaks. It’s all about the little things you can do for your customers to make their experience so much more than special.

  7. Five Ways Connecting Email Data Improves Your Business

    Unlock value by connecting email campaign data


    article_emailAs a company, we are quite obsessed with connected data. It’s hard not to when you have enabled so many to get so much out of what seems logical, to simply listen up and hear what data is saying about how to be more clever doing business. To further explain, we decided to wrap up our experience and write up the most obvious benefits of connecting/enriching data with additional sources.

  8. Five Ways Connecting Gated WiFi Data Improves Your Business

    Turn WiFi usage information into valuable insights to customer segments


    Connected Data Improves BusinessAs we described in the first article of this blog series where we explore the value of connected data, we are frequently drilled on the subject. So based on our experience, we decided to further explain how specific data sources provide organizations with immediate value when enriched or connected with other data.

  9. Seven Ways Connected Ticket Scanning Data Unlocks Immediate Business Opportunities

    How connected data sources provide valuable insights and can be used to improve business


    Multi-source data agreegation

    We’re often asked about the value of connecting data sources. Most organizations have had various kinds of data living in silos for so long that they never stop to think about how valuable that data could be if it were no longer isolated. Technology has advanced immensely in recent years and data can now be connected and analyzed in real-time, providing insights as things happen.

  10. My reflections on Intix 2018

    By Martin Gammeltoft


    This year the biggest US ticketing conference, Intix, was held in Baltimore. Activity Stream was there as an exhibitor, for the second time, and these are my personal reflections on the conference.

    The biggest takeaway for me was that the business is really moving towards being an ecosystem where most venues and organizations are looking beyond just their ticketing partner to help them in key areas. Whether it’s revenue management, pricing, queueing, data/analytics, ticket insurance, production planning etc, we’re seeing more and more specialized offerings. And only if this ecosystem works well together will the organizations get the full benefit.

  11. The (full) Value of a Customer Moment

    Martin Gammeltoft on Customer Moments


    customerMomentsCustomer experience is at the heart of most organizations, and for quite a few years the focus has been on net promoter score, trying to eradicate drivers of bad experiences and set up key initiatives for making customers happy with your product, service or the organization.

  12. UTM Codes – The what, how, and why

    a frequently asked question


    Some questions get asked more frequently than others when we showcase the full potential of the Activity Stream system and the associated AS for Live Entertainment and AS for Sports industry solutions. When demonstrating the simple function of the easy-to-use link builder we usually end up providing a crash course in UTM tagging. The analogy we feel best explains the concept of referrer information and UTM-tags is comparing it to an old fashioned physical letter.

    A web session is like a letter arriving at your website. Both have a stamp you can use to know the origin. The stamp on…

  13. Broadway Data Facelift

    The Shubert Organization is improving decision making by fostering a true data-driven culture


    The Shubert Organization and Activity Stream jointly present at the Ticketing Technology Forum 2017 in Dublin how the two companies are working together to design and implement a new data strategy in an industry with pressing needs to optimize streaming sales data for shows which most run eight times a week. This blog contains an introduction to the case. Get in touch for more information.

    There are a few different ways of working with data. The major steps are the collection, the analysis, the visualization, the distribution and finally the reaction of those responsible for decisions based on insights learned from the data. It…

  14. Say HI to AI

    It's a revolution


    Change is coming. More and more agree that the impact will equal a revolution. As you have slowly become immune to words like juggernaut, paradigm and disruption, your reaction when we say: “revolution” is not necessarily registering on the seismic scale.

    But when you honestly feel like the world needs to hear you out you look for a way to quantify and referring to a number is necessary. So how about we call it the fourth industrial revolution? Yes, that’s right, the fourth industrial revolution is upon us all. To refresh your memory, the Internet was the last one.

  15. Cracking the OI barrier

    Immediately integrate AI to your Data Strategy


    On a busy Friday afternoon, a call from a high-value customer with an urgent problem is placed at the back of a slow moving call queue in your company’s call center. Following a 15 minute wait, he hangs up but calls again 10 minutes later only to be placed again at the end of the now longer queue. At this point, the customer is so frustrated that he seriously starts to question whether you deserve his business.