THE INSIGHTS

Upcoming Activity Stream Webinars

Below are the dates for the popular Activity Stream webinars with their subsequent registration links. Please sign up for as many as you wish – they are all bound...

New Wolsey Theatre signs up for Activity Stream

In an effort to improve customer experience, communications and marketing, New Wolsey Theatre (NWT) is subscribing to the Activity Stream service. The service will enable the team to set...

Dave Wakeman and Martin Gammeltoft sharing viewpoints

Listen to Dave Wakeman’s newest podcast featuring Martin Gammeltoft from Activity Stream. In this episode, Dave and Martin cover many different and interesting subjects. So if you would like...

How to create magic moments beyond customer care

We are all looking for an edge – a source of differentiation to stand out… Just think about all the different messages you are exposed to every single day...

7 ticketing industry trends: What to expect in the near future

In entertainment ticketing, change and progress are the only constants. So what does the future look like? What are the biggest game-changers in the pipeline? In this article you...

Gain deeper insights of your customers and increase ROI

Do you know your top customers? Do you know your top customers live close by or far away? And for a specific event category? Do you know the behavior...

Good Customer Experience as a Strategy

At this year’s Ticketing Professionals Conference, one of the stand-out sessions was the opening keynote from Bill Hogg on organization culture and how to deliver a great customer experience....

Achieving customer engagement nirvana

The accomplishments in commercial development, digital media, and the leisure & entertainment spheres make Nigel Robbins an instant thought-leader on all aspects of bringing extra value to customers. For...

It is all about the little things you can do for your customers

When it comes to creating meaningful customer moments for your clients, the above Norwegian proverb really says it all: many small strokes fell great oaks. It’s all about the...

7 ways connected ticket scanning data unlocks immediate business opportunities

Your organization has a lot of data at your exposal. But are you making the most out of it? The information derived from ticket scanning data is extremely valuable...

The (full) value of a customer moment

Customer experience is at the heart of most organizations, and for quite a few years the focus has been on net promoter score, trying to eradicate drivers of bad experiences...