THE INSIGHTS

It is all about the little things you can do for your customers

When it comes to creating meaningful customer moments for your clients, the above Norwegian proverb really says it all: many small strokes fell great oaks. It’s all about the...

The (full) value of a customer moment

Customer experience is at the heart of most organizations, and for quite a few years the focus has been on net promoter score, trying to eradicate drivers of bad experiences...

Say HI to AI

Change is coming. More and more agree that the impact will equal a revolution. As you have slowly become immune to words like juggernaut, paradigm and disruption, your reaction...