THE INSIGHTS

Improving the Customer Experience with Data via Blackpool Grand Theatre

As the pandemic has caused many changes in the entertainment industry, it has also highlighted the need for technology and understanding our audiences. For Blackpool Grand Theatre, the future...

Customer Moments Over the Phone – how Konzerthaus Berlin made sweet music with their top customers

After so many cancellations of events during the pandemic, many organizations decided to find ways to make it up for the lack of events. From livestreams to mixed events,...

Activity Stream’s New Partnership with the Sydney Coliseum

Activity Stream is delighted to be announcing a partnership with the Sydney Coliseum, West HQ, who will become our first ever Australian client. This isn’t the only first, however,...

Upcoming Activity Stream Webinars

Below are the dates for the popular Activity Stream webinars with their subsequent registration links. Please sign up for as many as you wish – they are all bound...

How to fill the seats – every time

At Olavshallen the ambition is clear: “We want to be the preferred venue – both regionally and nationally!” But how does Norway’s fourth biggest concert hall achieve such an...

New Wolsey Theatre signs up for Activity Stream

In an effort to improve customer experience, communications and marketing, New Wolsey Theatre (NWT) is subscribing to the Activity Stream service. The service will enable the team to set...

NBA team takes advantage of ticket scanning data

At every game, the same scenario occurred: Many empty seats at game start. Then gradually filling up during the game – even in the high-priced sections. A bad overall...

How to create magic moments beyond customer care

We are all looking for an edge – a source of differentiation to stand out… Just think about all the different messages you are exposed to every single day...

7 ticketing industry trends: What to expect in the near future

In entertainment ticketing, change and progress are the only constants. So what does the future look like? What are the biggest game-changers in the pipeline? In this article you...

Gain deeper insights of your customers and increase ROI

Do you know your top customers? Do you know your top customers live close by or far away? And for a specific event category? Do you know the behavior...

Good Customer Experience as a Strategy

At this year’s Ticketing Professionals Conference, one of the stand-out sessions was the opening keynote from Bill Hogg on organization culture and how to deliver a great customer experience....

Achieving customer engagement nirvana

The accomplishments in commercial development, digital media, and the leisure & entertainment spheres make Nigel Robbins an instant thought-leader on all aspects of bringing extra value to customers. For...