THE INSIGHTS

How to create magic moments beyond customer care

We are all looking for an edge – a source of differentiation to stand out… Just think about all the different messages you are exposed to every single day...

Gain deeper insights of your customers and increase ROI

Do you know your top customers? Do you know your top customers live close by or far away? And for a specific event category? Do you know the behavior...

Achieving customer engagement nirvana

The accomplishments in commercial development, digital media, and the leisure & entertainment spheres make Nigel Robbins an instant thought-leader on all aspects of bringing extra value to customers. For...

It is all about the little things you can do for your customers

When it comes to creating meaningful customer moments for your clients, the above Norwegian proverb really says it all: many small strokes fell great oaks. It’s all about the...

The (full) value of a customer moment

Customer experience is at the heart of most organizations, and for quite a few years the focus has been on net promoter score, trying to eradicate drivers of bad experiences...