In this session, we’ll dive into how Sadler’s Wells choreographs its visitor experience, from ticket booking to the final bow, using technology to create a seamless and personalized journey for every guest.

Topics we’ll focus on: 

• Enhance Staff Efficiency: Empower teams to focus on creating value instead of managing operational challenges.
• Reduce Printing and Queue Times: Streamline processes to make guest interactions smoother and more efficient.
• Personalize Experiences: Tailor messages, pre-order prompts, and content by venue and audience segment to increase engagement.
  
• Deliver Long-Term Impact: Build customer loyalty and improve NPS through more personalized, memorable experiences.