THE INSIGHTS

Good Customer Experience as a Strategy

At this year’s Ticketing Professionals Conference, one of the stand-out sessions was the opening keynote from Bill Hogg on organization culture and how to deliver a great customer experience....

Achieving customer engagement nirvana

The accomplishments in commercial development, digital media, and the leisure & entertainment spheres make Nigel Robbins an instant thought-leader on all aspects of bringing extra value to customers. For...

5 ways connecting email data improves your business

As a company, we are quite obsessed with connected data. It’s hard not to when you have enabled so many to get so much out of what seems logical,...

5 ways connecting gated Wi-Fi data improves your business

As we described in the first article of this blog series where, we explore the value of connected data, we are frequently drilled on the subject. So based on...

7 ways connected ticket scanning data unlocks immediate business opportunities

Your organization has a lot of data at your exposal. But are you making the most out of it? The information derived from ticket scanning data is extremely valuable...

Reflections on Intix 2018

This year the biggest US ticketing conference, Intix, was held in Baltimore. Activity Stream was there as an exhibitor, for the second time, and these are my personal reflections...

The (full) value of a customer moment

Customer experience is at the heart of most organizations, and for quite a few years the focus has been on net promoter score, trying to eradicate drivers of bad experiences...

UTM Codes

Some questions get asked more frequently than others when we showcase the full potential of the Activity Stream system and the associated AS for Live Entertainment and AS for...

Say HI to AI

Change is coming. More and more agree that the impact will equal a revolution. As you have slowly become immune to words like juggernaut, paradigm and disruption, your reaction...

Cracking the OI barrier

On a busy Friday afternoon, a call from a high-value customer with an urgent problem is placed at the back of a slow moving call queue in your company’s call center....

AI can and will change the business of ticketing

Einar Saevarsson, the CEO/Co-founder of Activity Stream was given an opportunity to present our vision of an AI based operations intelligence future for the ticketing industry at the Ticketing...