THE INSIGHTS

NBA team takes advantage of ticket scanning data

At every game, the same scenario occurred: Many empty seats at game start. Then gradually filling up during the game – even in the high-priced sections. A bad overall...

How to create magic moments beyond customer care

We are all looking for an edge – a source of differentiation to stand out… Just think about all the different messages you are exposed to every single day...

“Everybody wants to be first to be second”

The headline is a quote from Steve Machin (Aventus) at this year’s Futuretix conference, held November 12-14 in Miami! I think it sums up the main themes of the...

Gain deeper insights of your customers and increase ROI

Do you know your top customers? Do you know your top customers live close by or far away? And for a specific event category? Do you know the behavior...

The king of Tickets: Dave Wakeman

Sometimes called the King of Tickets for his role in moving the ticketing industry to the Internet, Dave Wakeman leaves no stone unturned when exploring where the business of...

Learnings from Ticketing Technology Forum 2018

The annual thought leading Ticketing Technology Forum took place this week in Manchester. We had a great time catching up with business partners, clients and customers in the industry....

Activity Stream creates awareness about autism

The most popular tourist destination in Iceland, where Activity Stream has an office, is the Blue Lagoon. But there are other interesting “blue things” going on in Iceland. The...

Good Customer Experience as a Strategy

At this year’s Ticketing Professionals Conference, one of the stand-out sessions was the opening keynote from Bill Hogg on organization culture and how to deliver a great customer experience....

Achieving customer engagement nirvana

The accomplishments in commercial development, digital media, and the leisure & entertainment spheres make Nigel Robbins an instant thought-leader on all aspects of bringing extra value to customers. For...

It is all about the little things you can do for your customers

When it comes to creating meaningful customer moments for your clients, the above Norwegian proverb really says it all: many small strokes fell great oaks. It’s all about the...

5 ways connecting email data improves your business

As a company, we are quite obsessed with connected data. It’s hard not to when you have enabled so many to get so much out of what seems logical,...

5 ways connecting gated Wi-Fi data improves your business

As we described in the first article of this blog series where, we explore the value of connected data, we are frequently drilled on the subject. So based on...